The Conveyancing Quality Scheme (CQS)was established by the Law Society in 2011 and is now a recognised quality standard for residential conveyancing practices. CQS requires member firms to apply each year for reaccreditation to ensure they continue to meet the high standards expected of them.
The scheme sets out its requirements in terms of:
– Practice management standards;
– Technical knowledge in key and emerging legal areas; and
– Customer service.
The scheme provides member firms with the ‘protocol’ and requires that they use it on each transaction, whether or not other parties are accredited.
The protocol requires member firms to move conveyancing transactions forward smoothly and transparently, use the most up-to-date forms and follow the client service charter (which requires a high level of service to be provided).
The protocol is also used as a handbook by conveyancers to make clear what responsibilities fall on them / their client (as buyer or seller) and what you can reasonably expect from the other side.
Each year the property department at GoodyBurrett undertakes specific CPD courses and continually reviews its processes to ensure it complies with the standards and requirements set down by the scheme and the firm has been accredited with the scheme since 2012.
We are proud to be members of CQS. Bearing the logo shows we have passed strict tests and have an ongoing record of good quality transactional work together with high standards in client care.