Complaints & Policies

Our Complaints Policy

We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards. Our original client care letter will have advised you who you need to contact if this procedure has to be started for any reason otherwise, please contact us to request our complaints procedure.

The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately. However, before you contact the Legal Ombudsman you must first register an official complaint with us.