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Client care at GoodyBurrett

Client care at GoodyBurrett

Jan 27, 2021

Client care at GoodyBurrett

Client care is so important to us here at GoodyBurrett. Not only is it the right thing to do and we want to keep our clients happy, but there are also Statutory Requirements in relation to client care.

Delivery – We want to ensure that at the end of your matter, we arrive at the final outcome having kept our promises to you, our client.

Timeliness – We strive to do everything in a timely manner. If we are going to face delays due to outside influences beyond our control, you will be kept informed.

Keeping you informed – We will always provide you with comprehensive and accurate information in relation to your matter as and when we receive it.

Professionalism – Your matter will be dealt with by staff that are competent, knowledgeable, professional and client focused, who have a thorough understanding of your matter.

Staff attitude – All of our staff are approachable, friendly, and understanding of your needs. We will assist you in an open and transparent way.

At GoodyBurrett we have our Golden Principles:

# PUT YOURSELF IN THE CUSTOMER’S SITUATION – Have compassion and try to understand what the client is going through whilst remaining objective.

# FIND THE REAL ISSUE AND WHAT THE CLIENT NEEDS – Good communication skills are paramount along with the ability to listen to your client and really understand what the real issue is for them.

# INVOLVE THE CLIENT IN THE ANSWER – Talk to your client and understand their goals and outcomes.

# ACCEPT ACCOUNTABILITY – If there is a problem or an issue, personally deal with the problem as soon as you are aware of it.

# FOLLOW UP – if there has been a problem or an issue arise, once resolved, always make sure you check that the client is now satisfied.

In the words of Bill Gates,“ Your most unhappy customers are your greatest source of learning”. If we do not know what is wrong, we can’t fix it and learn from it. However, if we do not know what is right, we can’t do more of it. If there is something you are unhappy about, we need to hear from you to enable us to solve the issue. BUT … if there is something we are doing great, please do shout out to us and let us know, we’d love to hear from you too.

We are always here to help.  You can contact us via email [email protected] or call us on 01206 577676.

We are always here to help

Contact GoodyBurrett on 01206 577676 or email [email protected]

Planning and Environment blog

Oct 19, 2019

Planning and Environment Blog

Negotiating the planning system can be a complex business whether you are a landowner, developer, individual, parish / community group or professional planner / architect / developers’ agent. Our new Planning and Environment legal service can work with you to provide any legal advice, agreement drafting and representation that you may need across a wide range of issues.

Jane joined Goody Burrett In September 2019 to establish and develop our new Planning and Environment Department. She is a qualified Barrister with specialist experience in Planning, Highways and related Environmental Law gained in Suffolk, Essex and the City of London working for Local Authorities and private clients. Jane will be working closely with Goody Burrett’s Commercial, Agricultural and Property Litigation Department Solicitors to provide a holistic legal service for clients in this field. She can provide advice, drafting and representation across a wide range of areas and levels of complexity throughout the complete life cycle of a development project or on individual aspects and standalone issues. Jane is also a qualified Commercial Mediator.

Some examples of matters we can assist with are as follows:

  • Land Options Agreements.
  • Sale and Purchase of Development Land.
  • Local Plan Representations.
  • Pre application consultation and any legal issues that may arise pre submission of the application e.g. National, Local, Neighbourhood Policy interpretation issues, local Site Allocation issues.
  • Accompanying you at Planning and Council Meetings and Committees.
  • Environmental Impact Assessment.
  • Permitted Development.
  • Certificates of Lawfulness
  • Planning Performance Agreements.
  • Planning Obligations/ Section 106 Agreements, to include variations to agreements and discharge of obligations matters.
  • Community Infrastructure Levy (CIL) Regulations.
  • Highways Works Agreements, Section 38, s278 and s256 Agreements and general Highways Law.
  • Agreements with Statutory providers for example, gas, electric and telecommunications.
  • General environmental, highways and heritage issues sometimes involved with development for example:

Flooding and Drainage

Trees and Hedgerows

Areas of special environmental protection (e.g. SSSI, AONB, special wildlife designated sites).

Open spaces, Common Land and Village Greens, Agricultural Land.

Public Rights of Way.

Listed Buildings

Conservation areas.

  • Advice on Neighbourhood Plan issues.
  • Registration of Assets of Community Value.
  • Objections to Planning Applications.
  • Early advice on: Enforcement, Planning Appeals, High Court Proceedings, Planning Injunctions, Rights to Light.
  • We place a strong focus on resolving any potential disputes and litigation by good communication and negotiation on your behalf and work with Counsel in Chambers if the matter is not resolvable in the early pre-litigation stages.

If you would like advice or any further information on any of the above, Jane would be happy to help.    

For more many of the above matters

Contact Jane Reynolds at GoodyBurrett’s Colchester office on 01206 577676 or email [email protected]